We accept Visa, MasterCard, American Express, Discover, PayPal, and Chez Gagné gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Chez Gagné issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.

We are required to collect sales tax for orders shipping to Alaska, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.

The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.

Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “discount code,” which can be located on the checkout page under your “Order Summary.” Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards. We cannot retroactively apply a promo code.

At this time, only digital gift cards are available for purchase and may be redeemed online at chezgagne.com. You can check your gift card balance on this page.

To redeem online, enter the gift card code in the box labeled “Gift Card,” which can be located on the checkout page under Order Summary, then click “Apply.” Only one gift card may be applied per order.

Digital gift cards can be found here and you can check your gift card balance on this page.

Please email orders@chezgagne.com with the details of your order and our team will look into your request.

We offer free ground shipping on orders over $100 shipping to the continental U.S. Shipping rates for orders under $100, international orders, and expedited orders will be calculated based on the order total and the destination address.

All U.S. orders are shipped via USPS or UPS Ground at Chez Gagné's discretion. Chez Gagné is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

Priority, 2 Day Air and Next Day Air Saver Shipping options are also available.

Orders are processed and delivered Monday through Friday, excluding holidays. All orders ship from our warehouse in North Hollywood, CA.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

Please note only UPS expedited orders placed before 2PM PST will ship within 1-2 business days.

At this time we are not able to ship for Saturday delivery. If there is an urgent need, please contact us at orders@chezgagne.com so that we can further assist you.

All international packages are shipped via UPS Ground or USPS with the service level at Chez Gagné's discretion or by upgrading to International Priority shipping. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Chez Gagné assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

Yes!

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

If you have any questions regarding the status of your order, please contact us at orders@chezgagne.com and a member of our team will get back to you shortly.

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

You can check your order status by visiting your order history under My Account, or please feel free to email our customer care team at orders@chezgagne.com.

Once an order is placed, it is unable to be cancelled or modified.

Please report any damaged or missing items to orders@chezgagne.com within 7 days of delivery.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbors or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or FedEx facility.
3. Contact our team at orders@chezgagne.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Chez Gagné is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If this doesn’t work, we recommend trying to check out on a different browser, using a different device, or logging out of your account and checking out as a guest.

Some other helpful tips for making sure your order goes through:

1. Make sure your zip code on your credit card details matches the zip code in your billing address. For security reasons, these two zip codes will need to match for your bank to process the transaction and submit the order.
2. Only one method of payment can be used per order. Please note that any third-party gift cards such as AMEX or Visa are considered credit cards, and will need to have a minimum of the full order total available on the card for the funds to process and complete the order.
3. Rugs, pillows, and wallpaper can only ship domestically within the U.S. and Canada. If you're placing an international order with one of these items in your cart, you will not be able to complete your purchase.
4. While our website does not have a scroll bar, you’re still able to scroll! You can use the arrow keys, or scroll with a mouse that has a scrolling button available. The website can also be navigated using the tab button.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website.

For more assistance, feel free to email us at orders@chezgagne.com with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.

We want you to love your Chez Gagné goods. If, for any reason, you are not satisfied with your purchase after receiving it, contact Customer Service (818.452.9900) no later than 14 days following the receipt of your order to request a Return Merchandise Authorization number (RMA).

There are no refunds after 14 days. Returned product must be in original, unused condition. We do not accept Chez Gagné merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price.

Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaserA refusal or cancellation of shipment is billable for return and original shipping costs.

Products sold as a set must be returned as a complete set.

Chez Gagné cannot accept merchandise purchased through a distributor/retailer/vendor or their returns. Please contact the distributor/retailer/vendor directly. Chez Gagné sale and markdown products are non-refundable. Samples and gift cards cannot be returned for a refund.

1. Make sure that your order qualifies (You must contact our team prior to issuing a return). Unused and unopened products may be returned within 14 days of receipt. Items marked as sale are not eligible for returns.

2. Contact Customer Service
Call (818.452.9900) or email orders@chezgagne.com no later than 14 days following the receipt of your order to request a Return Merchandise Authorization number (RMA).

3. Return your order
Please send your order and its original packing slip to:

Chez Gagné LLC
Attn: Returns
13212 Saticoy Street
North Hollywood, CA 91605

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

4. Await credit
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact orders@chezgagne.com.

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact orders@chezgagne.com.

We offer a one-time price adjustment on full-price purchases only within 7 days of your order being placed. We will refund the price difference to your original form of payment. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gift with purchase promotions on orders that have already been placed. Requests for price adjustments can be sent to orders@chezgagne.com.

Treat your drinkware with care! Always hand wash your rocks glasses, wine glasses and ceramic mugs. NEVER put them in the dishwasher as the gold will come off. Avoid scrubbing the gold writing and rinse with warm (not hot) water. Hand washing will extend the life of your glass.

Do not microwave Chez Gagné drinkware. The gold contains metal and could probably blow up your microwave. We haven’t tried it and don’t you want you to either.

The short answer, sometimes. It really depends on the size of your order, lead time and budget. Custom quantities start at 150 of whatever the item is.

Lead Times

Cards + Wine Tags - 3-4 Weeks

Notepads/Journals - 2-3 Months

Drinkware - 3 Months

Candles - 3-4 Months

Onesies - 1-3 Months

*given the global supply chain crunch, these are rough estimates and could be longer or shorter. Please email orders@chezgagne.com or give us a call to discuss your project.

Some of our recent clients include NBC, Amazon and Hulu.

We offer UPS + USPS international shipping across the globe for most products - simply enter your destination country during check out. Chez Gagné is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note that even with these shipping methods, transit times may vary due to customs delays.