1. Scope of This Privacy Policy
This Privacy Policy applies to all personal information we collect online and offline, including through:
- Our website www.chezgagne.com and related pages
- Orders placed via Shopify, Faire, MarketTime, Amazon, Minted, and other platforms where we sell our products
- Wholesale accounts and communications
- Marketing and email communications managed through Klaviyo, Mailchimp, and other services
This policy complies with:
- CPRA/CCPA (California Privacy Rights Act/California Consumer Privacy Act)
- GDPR (General Data Protection Regulation, for EU/UK users)
- CIPA (California Invasion of Privacy Act)
- CalOPPA and California Shine the Light Law
2. Information We Collect
We collect the following categories of information:
- Identifiers: Name, shipping/billing address, phone number, email, account login details.
- Transaction Details: Payment information, order history, wholesale purchase history.
- Demographic Information: Birthdays, marketing preferences, wholesale status.
- Device/Technical Information: IP address, browser type, cookies, device identifiers.
- Usage Data: Pages viewed, time spent on site, purchase activity, preferences.
- Wholesale Account Data: Company name, tax information, and relevant order data.
We do not collect or process sensitive personal information such as race, ethnicity, biometric data, or precise geolocation.
3. How We Collect Your Information
We collect information in the following ways:
- Directly from you (e.g., when you place an order, create an account, or contact us)
- Automatically through cookies and analytics tools (Google Analytics, Shopify, ShipStation)
- From our sales platforms (Shopify, Faire, MarketTime, Amazon, Minted)
- From marketing platforms (Klaviyo, Mailchimp, Meta Ads)
We do not record phone calls or personal communications without consent.
4. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Ship products and manage returns
- Communicate order updates and respond to inquiries
- Manage wholesale accounts and B2B relationships
- Send newsletters and marketing communications (with opt-out options)
- Prevent fraud and enhance security
- Comply with legal and tax obligations
- Analyze website performance and improve customer experience
5. How We Share Your Information
We share your information only with trusted partners and service providers, including:
- E-commerce platforms: Shopify, Faire, MarketTime, Amazon, Minted
- Payment processors: Shopify Payments, MarketTime payments, and similar
- Fulfillment/shipping providers: Amazon FBA/FBM, ShipStation
- Accounting and business tools: QuickBooks Enterprise
- Marketing services: Klaviyo, Mailchimp, Google Analytics, Meta Ads
We do not sell or share your personal information for monetary value and have not done so in the past 12 months.
6. Cookies and Tracking
We use cookies and similar tracking technologies to operate our website and understand user behavior.
- Necessary cookies support checkout, login, and site functionality.
- Analytics cookies measure traffic and performance.
- Marketing cookies are not currently used for retargeting.
Consent: Under CIPA and GDPR, you will see a cookie banner where you can opt in or adjust your settings.
7. Data Retention
We retain personal information only as long as necessary for:
- Providing products and services
- Meeting legal, tax, and accounting requirements
- Resolving disputes and enforcing agreements
When no longer needed, data is securely deleted or anonymized.
8. Your Privacy Rights
Depending on where you live, you have the following rights:
California Residents (CPRA/CCPA):
- Right to know what personal data we collect and how we use it
- Right to delete personal data (subject to certain legal exceptions)
- Right to correct inaccurate information
- Right to opt out of the sale or sharing of your data
- Right to limit the use of sensitive personal data
- Right to non-discrimination for exercising your privacy rights
Opt-Out: Visit Do Not Sell or Share My Info or email us at hello@chezgagne.com.
EU/UK Residents (GDPR):
- Right to access and receive a copy of your data
- Right to correct, delete, or restrict processing of your data
- Right to withdraw consent at any time
- Right to data portability
- Right to lodge a complaint with a data protection authority
All Users:
You can opt out of marketing emails at any time by clicking “unsubscribe” or emailing us.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect data from children.
10. Security
We use industry-standard encryption, secure servers, and platform security measures provided by Shopify, Amazon, and other partners to protect your information. No system is 100% secure, but we take steps to reduce risk.
11. International Data Transfers
If you access our site from outside the United States, please note that your information is processed in the U.S. We use safeguards such as Standard Contractual Clauses for international transfers.
12. Shine the Light Law
California residents can request a list of third parties with whom we share personal information for marketing purposes. Email us at hello@chezgagne.com with “Shine the Light Request” in the subject line.
13. How to Contact Us
For any privacy inquiries, data access or deletion requests, or questions about this policy, please contact us:
Chez Gagné LLC
Address: 13212 Saticoy Street North Hollywood, CA 91605
Hours of Operation: M-F 9:30am-5pm (PST) - excludes Holidays
📧 hello@chezgagne.com | orders@chezgagne.com
📧 Wholesale inquiries: wholesale@chezgagne.com
