Last Updated: August 29, 2025
Terms of service
Welcome to Chez Gagné! These Terms of Service (“Terms,” “Agreement”) govern your use of our website www.chezgagne.com, any subdomains, and related services (collectively, the “Site”), including all purchases, wholesale ordering, and interactions with Chez Gagné LLC (“Chez Gagné,” “we,” “us,” “our”). By visiting our Site or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.
Overview
Chez Gagné LLC is a California-based company headquartered at 13212 Saticoy Street, North Hollywood, CA 91605. These Terms apply to all Site users, including browsers, customers, vendors, and partners. If you do not agree, you may not access or use the Site.
We reserve the right to update or modify these Terms at any time, and changes will take effect immediately upon posting. Your continued use of the Site signifies acceptance of the updated Terms.
Authority to Enter Agreement
If you are accessing or using the Site on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to “you” or “your” will refer to both you and that entity.
Intellectual Property
All content on this Site, including but not limited to product designs, text, graphics, logos, photography, branding, and digital assets, is owned by or licensed to Chez Gagné and is protected under copyright, trademark, and other intellectual property laws.
- You may not reproduce, distribute, modify, display, or use our content without our prior written consent.
- Product names, designs, and copywriting are exclusive to Chez Gagné and may not be used in a way that may cause confusion or imply endorsement.
Accuracy of Information
We strive for accuracy, but we are not responsible if information on the Site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied on as the sole basis for making decisions. We reserve the right to modify content at any time without obligation to update users.
Third-Party Tools and Links
We may provide access to third-party tools, widgets, or resources over which we have no control. You acknowledge that such tools are provided “as is” without warranties or endorsements. We are not liable for your use of optional third-party tools or third-party links accessed through the Site.
Eligibility & User Responsibilities
By using our Site, you represent that:
- You are at least 18 years old or the age of majority in your jurisdiction.
- You will not use our products or Site for unlawful purposes or in violation of any applicable laws.
- You will not upload, transmit, or distribute malicious software, spam, or harmful content.
- You will not attempt to copy, scrape, or exploit our Site or its content for unauthorized purposes.
Orders, Payment & Pricing
We strive to ensure all pricing, availability, and product descriptions are accurate; however, errors may occur.
- Order Acceptance: We reserve the right to refuse or cancel any order at any time for any reason, including pricing or stock errors, suspected fraud, or policy violations.
- Pricing Changes: Prices are subject to change without notice.
- Payment: All orders must be paid in full at checkout, unless alternate payment terms have been agreed upon for wholesale accounts.
Shipping, Risk of Loss & Duties
We ship using trusted carriers, and shipping times are estimates, not guarantees.
- Risk Transfer: Title and risk of loss pass to you upon delivery to the carrier.
- International Orders: Customers outside the U.S. are responsible for any customs duties, import fees, or local taxes.
- For more details, please see our Shipping Policy and International Shipping Policy.
Returns, Refunds & Exchanges
We want you to love your Chez Gagné products! Returns and refunds are subject to the policies outlined on our Return Policy page.
- Certain items may be final sale (noted on the product page).
- Wholesale returns may be subject to additional terms.
Wholesale Accounts
Wholesale customers are subject to separate terms, including order minimums, payment schedules, and shipping arrangements.
Cookies & Tracking
We use cookies and similar technologies to operate our website, analyze traffic, and improve functionality. You can manage your preferences at any time through our Cookie Preferences tool (powered by Consentmo) or by visiting our Cookie Policy.
Mobile Messaging Terms
If you opt in to receive marketing or transactional SMS/MMS messages from us:
- Message and data rates may apply.
- You may opt out at any time by replying “STOP.”
- Messages may include promotions, order updates, and brand communications.
We are not liable for delayed or undelivered messages.
Submissions, Feedback & Ideas
If you send suggestions, feedback, designs, reviews, or any other submissions (collectively, “Submissions”), you grant Chez Gagné a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable license to use, reproduce, modify, and distribute such content in any medium, without obligation to compensate or credit you.
Warranty Disclaimer
Our Site and all products are provided “as is” without any warranties, express or implied.
- We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
- We do not guarantee that the Site will be error-free, uninterrupted, or secure.
WARNINGS
Some materials used for foil decoration on these products can expose you to chemicals which are known to the state of California to cause cancer and reproductive harm. Go to www.p65warnings.ca.gov for more information.
Our shower steamers use safe non-toxic natural colorants that may leave colored residue depending on shower/tub material. Thoroughly rinse tub/shower immediately after each use to avoid discoloration. Rest assured, residue can be easily cleaned with common bathroom cleaners. Our personal favorite is Bon Ami.
CARDS & ENVELOPES
Our cards are printed on 100% cotton stock. Most envelopes are neon and are FSC certified. Card cellos are 100% biodegradable. All greeting card designs are printed on vintage printing presses. Due to the handmade nature of letterpress printing, slight variations in ink coverage and registration are possible and are part of the beauty of this printing process.
Limitation of Liability
To the fullest extent permitted by law:
- Chez Gagné is not liable for indirect, incidental, punitive, or consequential damages.
- Our total liability for any claim shall not exceed the total purchase price of the item(s) involved.
Indemnification
You agree to indemnify and hold harmless Chez Gagné and its affiliates, employees, and partners from any claims, damages, losses, or expenses arising out of your use of the Site or violation of these Terms.
Dispute Resolution
Any disputes or claims related to these Terms or your use of our Site shall be resolved through binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association.
- You waive your right to participate in class actions or jury trials, except where prohibited by law.
Accessibility
Chez Gagné strives to make its website accessible to all users. If you experience difficulties accessing any content, please email us at hello@chezgagne.com so we can assist you.
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Changes to Terms
We reserve the right to update or change these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site signifies acceptance of any changes.
